Processing times for all orders are 1-3 business days.

We pack and send orders at least 3 times per week (Mon,Wed and Fri), so if your orders are in by lunchtime they will be processed and sent either on the same day or the following business day.

We will contact you directly, or post on socials if we are experiencing any delays in your orders being sent.

For convenience and reliability we use Australia Post to ship our orders. If Australia Post options are not a suitable for your order we are more than happy to facilitate alternative arrangements with you. Please email us at hello@flowdownbelow.org

Postage Rates Australia

We use My Post business so all postage costs are based on the weight/size of your order.

250g - standard $9.70/ express $12.70

If you purchase is more that 250g, we will gratefully cover the extra cost of shipping.

Prices for parcels over 5kg in rural areas increases dramatically with Australia Post. Please contact us to discuss postage options to these areas. 

Signature on delivery is also available. Please contact us to organise adding it for you. Australia Post charge an extra $2.95 for this service.

Up to $100 of parcel insurance included. If you would like to purchase additional insurance on your parcel through Australia Post, contact us to discuss a quote. 

Lost or delayed Parcels 

Delays in postage are not something that we can predict or prevent. Please refer to auspost.com.au to review their estimate postage times. Current time frames given as a DOMESTIC POSTAGE GUIDE ONLY -

Standard - normally 4-8 business days

Express -normally 2-4 business days 

If you are experiencing delays outside postage time frames provided by Australia Post, contact auspost.com.au with the tracking number you have been provided and request a review. If there is no outcome or information provided, ask to lodge an investigation to get things moving. If you have no luck resolving postage issues yourself, contact us at hello@flowdownbelow.org to follow things up for you.

Damaged parcels 

If there is an issue with how your parcel arrives to you, kindly take a photo of your parcel and contact us to resolve the issue for/with you.

International Shipping 

Currently we only ship internationally to the good people of NZ. Shipping to New Zealand is $16.30 standard/ $33.30 express.

We are looking at widening our reach soon.

Flow Down Below is not responsible for collecting or calculating taxes or duties that may be incurred on arrival of your international parcel. Please enquire about these at your receiving postal service prior to ordering. 

It’s important to know that period cups can be associated with Toxic Shock Syndrome (TSS). While period cups are considered safe, there is the possibility of negative side effects and it's empowering to be informed.

Let's dive into it. What is toxic shock syndrome?

TSS is a severe illness caused by toxins produced by bacteria like Staphylococcus aureus or Streptococcus pyogenes. These toxins can enter the bloodstream and affect various organs, potentially leading to serious complications.

Period cups, similar to tampons, can promote bacterial growth if not cleaned
and maintained correctly. Wearing a period cup for over 12 hours may increase
this risk, so it's crucial to adhere to the recommended usage guidelines.
Additional details about TSS are provided with your flow cup. 

We love the ocean and care deeply about its preservation and health. However, we have decided to focus on healthcare first as there is such a huge immediate need. We still plan to support ocean conservation, but as a small family company we felt we needed to put energy toward one dream at a time. In the meantime we are doing our best to reduce ocean bound waste by replacing as many disposable period products as we can with our reusable pads and cups! As well as our more eco-friendly packaging.

Yes! Our period cups are made from 100% medical‑grade silicone, a safe, durable material designed to last for years. By switching to a reusable flow cup, you can replace hundreds of disposable pads and tampons, keeping waste out of landfill and reducing your environmental footprint. Oh, and of course, we have to give a nod to the ocean. Fewer disposables mean less plastic drifting into marine ecosystems. Cleaner bodies of water support thriving marine life, healthier coral reefs, and a planet that flows a little more harmoniously. After all, protecting our oceans starts with everyday choices on land and this one happens to be pretty fabulous. Every small shift on land makes a big wave in the ocean.

Yes, when used properly, menstrual cups are very safe. They are made from medical-grade silicone and are body-safe, hypoallergenic, and non-toxic.

A good-quality cup can last 5+ years with proper care.

We recommend replacing your period cup
every 2-3 years. You should replace yours if it has any tears, holes, or visible
damage.

Generally not. Lower-cost cups may use lower-quality materials and/or lack safety certifications and quality control. It’s best to choose a trusted, certified brand for safety and comfort.

Yes! Our menstrual cups are made from silicone, which is latex-free.